Last updated: 23 Nov 2025

This Billing Policy explains how Amy Edwards Home Ltd (“we”, “us”, “our”) handles pricing, payments, billing information, fraud checks, refunds, and order limits when you purchase from https://amy-edwards-home.co.uk (the “Website”).

Please read this policy together with our Terms of Service, Privacy Policy, Refund & Return Policy, Shipping Policy, and Warranty Policy.

1) Who We Are

Amy Edwards Home is a trading name of Amy Edwards Home Ltd.

Registered address:

8 Teal Cl, Totton, Southampton SO40 8TG, United Kingdom

📞 +44 7825 002868

📧 contact@amy-edwards-home.co.uk

2) Prices, Currency & Taxes

  • All prices on our website are listed in GBP (£).
  • Prices include VAT, where applicable.
  • Shipping costs or optional services (such as express delivery) are displayed clearly during checkout before payment.
  • For delivery details, see our Shipping Policy.

If you are VAT-registered and require a VAT invoice, see Section 9.

3) Accepted Payment Methods

We accept secure payments via:

  • Visa
  • Mastercard
  • American Express
  • PayPal
  • Apple Pay
  • Google Pay

Depending on your location or device, additional payment methods may be available.

All transactions are processed by PCI DSS–compliant payment providers.

4) Security (SSL/TLS & PCI DSS)

Your entire checkout session is protected using SSL/TLS encryption.

For maximum security:

  • We do not store full credit/debit card numbers.
  • We do not store CVV/CVC codes.
  • All payments are securely processed by verified third-party payment processors.

5) Authorisations, Captures & Statement Description

  • Your card or digital wallet may be authorised at checkout.
  • Funds are captured (charged) when your order is confirmed and/or dispatched.
  • Your bank statement may display: “Amy Edwards Home Ltd” or “Amy Edwards Home” depending on the payment provider.

6) Accuracy of Billing & Account Information

You agree to:

  • Provide current, complete, and accurate billing, payment, and shipping information.
  • Update it promptly so we can process your order and contact you if needed.

We reserve the right to:

  • Refuse any order,
  • Limit quantities,
  • Cancel orders that appear suspicious,
  • Restrict orders per person, per household, or per payment method.

If we modify or cancel an order, we will try to notify you using the email or phone number provided at checkout.

We may block or cancel orders placed by unauthorised resellers or high-risk accounts.

7) Fraud Screening & Verification

To protect our customers and our business, we use automated and manual fraud-detection systems.

We may request additional verification, such as:

  • Proof of identity,
  • Proof of address,
  • Additional payment confirmation.

Orders that fail verification may be cancelled and refunded.

8) Refunds, Chargebacks & Disputes

Refund processing follows our Refund & Return Policy and UK consumer law.

  • Refunds are always issued to the original payment method.
  • If you identify a possible billing error, contact us first: 📧 contact@amy-edwards-home.co.uk

Filing a chargeback before contacting us may delay or complicate resolution.

9) Invoices & Records

After checkout you will receive:

  • An order confirmation email
  • A dispatch confirmation email with tracking details once shipped

If you need a VAT invoice, email:

📧 contact@amy-edwards-home.co.uk

Include your order number and billing details.

We retain billing and transaction records for 6 years, as required by UK accounting and tax laws.

10) Customer Support

For any billing-related questions:

📧 contact@amy-edwards-home.co.uk

📞 +44 7825 002868

We aim to respond within 1 business day (Monday–Friday, UK time).

11) Changes to This Billing Policy

We may update this policy periodically.

The “Last updated” date at the top indicates the latest version.

If significant changes are made, we will notify customers via the Website or email before they take effect.

Amy Edwards Home Ltd

📍 8 Teal Cl, Totton, Southampton SO40 8TG, United Kingdom

📞 +44 7825 002868

📧 contact@amy-edwards-home.co.uk