Last updated: 23 Nov 2025

Amy Edwards Home is a trading name of Amy Edwards Home Ltd (“we”, “us”, “our”).

📍 8 Teal Cl, Totton, Southampton SO40 8TG, United Kingdom

📞 +44 7825 002868

📧 contact@amy-edwards-home.co.uk

🌐 https://amy-edwards-home.co.uk

This Warranty Policy explains the coverage, duration, conditions, and claims process for items purchased from our store.

1) Legal Warranty (Statutory Rights) — ALWAYS INCLUDED

All purchases are automatically covered by your statutory rights under the UK Consumer Rights Act 2015.

This means:

✔ Your product must be:

  • of satisfactory quality
  • fit for purpose
  • as described
  • durable for a reasonable amount of time

If a product is faulty:

  • Within 30 days → you have the right to a full refund.
  • Within 6 months → we must repair or replace it; if unsuccessful, you may claim a refund.
  • After 6 months → you may still claim repair/replacement (burden of proof may apply).

These rights apply regardless of any additional warranty provided.

2) Manufacturer’s Warranty (Where Applicable)

Some products sold on our website may include a warranty provided directly by the manufacturer (e.g., appliances, tools, furniture frames).

  • Duration and coverage vary depending on the brand and product type.
  • If a manufacturer warranty applies, this will be stated on the product page or in the product packaging.
  • Claims requiring manufacturer intervention will be assisted by our customer support team.

3) Amy Edwards Home Limited Warranty (Store Warranty)

For all eligible items not covered by a manufacturer warranty, we provide a 12-month limited store warranty covering:

✔ Manufacturing defects

✔ Structural defects

✔ Defective parts or components

✔ Workmanship issues

This warranty does not cover:

✘ Normal wear and tear

✘ Accidental damage, mishandling, or improper use

✘ Incorrect assembly or installation

✘ Damage caused by modifications

✘ Commercial use (unless stated otherwise)

✘ Stains, fabric fading, or cosmetic scratches

✘ Water damage, mould, or environmental exposure

4) What Is Covered?

Depending on the product type, warranty coverage may include:

Furniture

  • Structural frame defects
  • Loose joints
  • Manufacturing defects in materials

Home décor & accessories

  • Electrical defects (where applicable)
  • Broken parts not caused by misuse
  • Faulty hardware

Appliances & tools

  • Motor issues
  • Internal electrical faults
  • Non-functional controls or components

5) What Is Not Covered?

Damage caused by the customer:

  • Dropping, impact, or misuse
  • Use outside intended purpose
  • Incorrect installation
  • Lack of proper maintenance

Environmental damage:

  • Moisture, mould, humidity exposure
  • Heat or fire damage
  • Sunlight fading

Other exclusions:

  • Consumables (batteries, bulbs, small hardware)
  • Items modified after purchase

6) Warranty Claim Process

To submit a warranty claim, please email:

📧 contact@amy-edwards-home.co.uk

Subject: Warranty Claim – Order #XXXXX

Include:

  1. Full name
  2. Order number
  3. Date of purchase
  4. Description of the issue
  5. Clear photos or videos of the defect

Our support team will review your claim within 1–2 business days.

7) Resolution Options

If your claim is approved, we will offer one of the following:

✔ Replacement part

✔ Full product replacement

✔ Repair service (if applicable)

✔ Partial refund (if you prefer and appropriate)

✔ Full refund (when repair/replacement is not possible)

We always aim to provide the fastest, most convenient solution.

8) Warranty Period

  • Standard warranty: 12 months from the delivery date
  • Manufacturer warranty: as specified by the brand
  • Statutory rights: valid beyond 12 months depending on expected product lifespan

9) Items Not Eligible for Warranty

  • Clearance or “Final Sale” items
  • Items showing signs of misuse or unauthorised repair
  • Damage caused after delivery by the customer
  • Wear-and-tear such as cosmetic scratches, fabric pilling, or loose upholstery

10) Transport Damage

If your item arrives damaged:

📸 Take photos of the packaging + product

📧 Email us within 48 hours: contact@amy-edwards-home.co.uk

This is required for courier insurance claims.

11) No Charge for Approved Warranty Repairs

If your warranty claim is accepted:

✔ Repair is free

✔ Parts are free

✔ Replacement is free

✔ Return shipping (if required) is free

12) Contact Details

For warranty, repairs, support, or general questions:

Amy Edwards Home Ltd

📍 8 Teal Cl, Totton, Southampton SO40 8TG, United Kingdom

📞 +44 7825 002868

📧 contact@amy-edwards-home.co.uk

🌐 https://amy-edwards-home.co.uk