Last updated: 23 Nov 2025

These Billing Terms & Conditions explain how pricing, payments, taxes, security and refunds are managed when you purchase from https://amy-edwards-home.co.uk (the “Website”).

Please read them together with our Terms of Service, Privacy Policy, Refund & Return Policy, Shipping Policy, and Warranty Policy.

Who We Are

Amy Edwards Home is a trading name of Amy Edwards Home Ltd.

Registered address:

📍 8 Teal Cl, Totton, Southampton SO40 8TG, United Kingdom

📞 +44 7825 002868

📧 contact@amy-edwards-home.co.uk

1) Secure Payments (SSL/TLS Encryption)

All checkout pages are protected with SSL/TLS encryption, ensuring that sensitive payment information is encrypted during transmission.

2) PCI DSS Compliance

We use PCI DSS Level 1–compliant payment processors.

  • We do not store full debit/credit card numbers or CVVs.
  • We may receive limited non-sensitive data (last 4 digits, card type, expiry) for fraud checks, order verification, and refunds.

3) Accepted Payment Methods

We accept the following:

  • Visa
  • Mastercard
  • American Express

Depending on your region/device, we may also offer:

  • PayPal
  • Apple Pay
  • Google Pay
  • Klarna / Clearpay

All prices are charged in GBP (£).

4) Pricing, Currency & VAT

  • All prices on the Website are shown in GBP (£).
  • Prices include VAT, where applicable.
  • Any optional delivery upgrades (e.g., express shipping) are clearly shown at checkout.
  • We do not add hidden fees.

If you require a VAT invoice, see Section 9.

5) Order Authorisation, Capture & Invoicing

Your payment method may be pre-authorised at checkout.

We capture (charge) payments when:

  • your order is confirmed, and/or
  • your order is dispatched.

You will receive:

  1. Order confirmation email immediately after your purchase
  2. Dispatch confirmation email including tracking details

To request a VAT invoice, email: contact@amy-edwards-home.co.uk

6) Statement Descriptor

Your bank statement may show one of the following:

  • “Amy Edwards Home Ltd”
  • “Amy Edwards Home”

This depends on your payment provider.

7) Refunds & Returns

Refunds follow our Refund & Return Policy and UK consumer law.

  • Refunds are issued to the original payment method only.
  • Processing time: 3–7 business days after we inspect the returned item.
  • Banks may take an additional 3–5 working days to post funds.

8) Chargebacks & Disputes

If you notice an unfamiliar or incorrect charge:

📧 Contact us first: contact@amy-edwards-home.co.uk

We will investigate and resolve the issue quickly.

⚠️ Filing a chargeback before contacting us may slow the resolution process.

9) Fraud Screening & Order Verification

We use automated and manual controls to prevent fraud.

We may require extra verification before dispatch, including:

  • Proof of ID
  • Proof of address
  • Additional payment authorisation

Orders may be cancelled or refunded if:

  • Verification fails
  • Information is incomplete or suspicious
  • Multiple orders are placed using the same billing/shipping details

If an order is cancelled or modified, we will notify you by email or phone.

10) Storage of Payment Information

We never store full card numbers or CVVs.

Our payment processors may store tokenised payment references to allow:

  • secure refunds
  • order verification
  • fraud prevention
  • recurring payments (if offered)

These tokens cannot be used outside the system.

11) Buy Now, Pay Later (BNPL)

If you select Klarna, Clearpay, PayPal Pay in 3, or any BNPL method:

  • Your financing agreement is directly with that provider.
  • Their terms, interest rates, credit checks, and policies apply.

Please review their conditions before completing your purchase.

12) Errors, Pricing Changes & Availability

We reserve the right to:

  • correct errors (pricing, descriptions, availability),
  • update product details,
  • cancel/refund orders affected by material pricing errors.

Prices may change without notice, but existing confirmed orders will not be affected, unless a clear pricing mistake occurred.

13) Compliance with Laws

We comply with all relevant UK laws, including:

  • UK Consumer Rights Act 2015
  • Consumer Contracts Regulations 2013
  • UK GDPR
  • PCI DSS payment security rules

All personal data is processed according to our Privacy Policy.

14) Changes to These Billing Terms

We may update these Billing Terms periodically.

The “Last updated” date reflects the current version.

If major updates occur, we may notify customers via the Website or email.

15) Contact Us

For any billing questions:

Amy Edwards Home Ltd

📍 8 Teal Cl, Totton, Southampton SO40 8TG, United Kingdom

📧 contact@amy-edwards-home.co.uk

📞 +44 7825 002868